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Four Areas in Healthcare in Which RPA can make a Difference

March 5, 2021 at 12:00:00 AM

RPA can practically automate any tedious and manual activity that is vital to the healthcare system’s operation and production.


Analytics Insight

Four Areas in Healthcare in Which RPA can make a Difference


Monomita Chakraborty

Although it may not be one of the first sectors to come to mind when discussing process automation, the healthcare industry is one where RPA, has the ability to make a significant difference. Healthcare is an expanding and growth-oriented industry, especially in emerging or traditionally underprivileged markets, and as the number of patients grows, the need for more effective and reliable back-office procedures for healthcare providers has increased dramatically in recent years. Advanced automation systems for activities such as patient scheduling, payments, and claims processing, among others, are critical to boosting the effectiveness of these processes.

As per report of AI Multiple, “According to market studies, Robotic Process Automation (RPA) market expected to reach $5bn by 2024 and the healthcare segment is expected to be one of the fastest-growing sectors over this forecast period and this is not a surprise since healthcare systems contain multiple rule-based processes and generate a substantial amount of data.”

Why is RPA important in healthcare?

Since healthcare is one of the most expensive sectors, reducing inefficiencies would result in improved healthcare provision, which is beneficial to both the industry and the general citizens. RPA, or robotic process automation, can practically automate any tedious and manual activity that is vital to the health-care system’s operation and production. Empowerment in terms of smart devices obtaining relevant data from multiple sources, partner networks, EHRs, finance systems, and accounting systems will inspire a new workforce. RPA will also assist the healthcare industry in lowering costs, reducing mistakes, and increasing operating performance.

How RPA can impact healthcare in four areas?

Patient experience is improving

A patient satisfaction experience is critical to health professionals’ achievement. Doctors would have more time to deliver real worth treatment for their patients by automating time-consuming and tedious procedures including scheduling appointments, data digitalization, and inventory monitoring. Patients would also benefit from reduced appointment wait times and the opportunity to conveniently access their medical records and bills via the internet.

Improved billing time

RPA can simplify payment terms and data digitization procedures, resulting in improved billing performance. Healthcare organizations can save substantial labor and financial resources by improving administrative procedures.

Effects on healthcare supply chain

Companies that have defined domains for RPA applications have improved their tasks and procedures in a comprehensive way. The healthcare industry, like any other, is steadily improving efficiency by delegating menial tasks to bots and redefining jobs for workers to allocate them to high-value activities. RPA has thus had an effect on the healthcare supply chain, lowering costs and human errors while increasing quality and enforcement.

Claims Administration

Managing claims is one of the most time-consuming things that health practitioners must contend with. This involves submitting, evaluating, and updating claims, as well as engaging with complaints. With RPA-enabled computers, the company will be at the frontline of the claims management digitization movement. Although the technology is still in its infancy on this front, it has the ability to substantially transform the healthcare industry in the future.

Hence, RPA is set to revolutionize the healthcare industry due to its demonstrated benefits in terms of timing, effort, and money. Healthcare practitioners will be able to concentrate on improving the patient experience by incorporating robotic process automation.

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